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Return & Refund Policy

Last updated: [01/04/2026]

Thank you for shopping with us. We value your satisfaction and are committed to providing high-quality products. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by proof of purchase (receipt or order confirmation)

Non-returnable Items

Certain types of items cannot be returned, including:

Gift cards
Personalized or custom-made items
Sale or clearance items (if applicable)

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be processed to your original method of payment within 5 business days.

Please note:

Shipping costs are non-refundable
If your return is approved, the cost of return shipping may be deducted from your refund (if applicable)

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at:

📧 charmsweet.dg@gmail.com

Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless the product is defective or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered returns.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.